OfficeReef Policy Center
is committed to providing full customer service after the sale.
OfficeReef.com is open 24 hours a day, 365 days a year.
For questions please send email to Sales@officereef.com
If you have any product return needs, please send email to Sales@officereef.com.
The following requirements apply:
- Return Authorization Numbers are required on all returns.
- Customers may return new, unopened items sold and fulfilled by OfficeReef.com within 30 days of delivery for a full credit.
- Items must be returned in their original product packaging with all accessories and product packaging intact and undamaged
- OfficeReef.com will pay the return shipping costs if the return is a result of our error. We will provide you a return mailing label via electronic mail.
- The customer is responsible for return shipping costs if the return is not a result of OfficeReef.com error.
- Please allow up to four (4) weeks for processing of your return before a credit is issued.
- A restocking fee may apply.
- Please ask your Customer Service Representative for more details.
Items that are Not Returnable
OfficeReef.com will not accept returns of the following items:
- Any product missing the serial number or UPC.
- Downloadable and non downloadable software products.
- Items purchased from sellers other than OfficeReef.com.
- Non Stock special order items.
Partial credits may be issued for the following items:
- Items that are returned more than 30 days after delivery.
- Items that are returned without all items shipped with the product, such as instruction manuals, software, tapes etc.
- Any item that has obvious signs of use.
- Any item not returned in the condition it was received.
Orders Returned After 30 Days
Orders that were delivered more than 30 days prior to return may receive only a
partial credit. If you still wish to return it, please contact a Customer
Service Representative at Sales@officereef.com.
Using our Return Mailing Label
The return mailing labels obtained from our Customer Service Center are valid
only for returns shipped within the U.S. Please do not apply the label to the
product packaging and use it as the shipping container. This will damage the
product packaging and a substantial restocking fee will be applied. Each return
mailing label is coded for a specific shipment. Please do not include items
from other orders, or other shipments from the same order, in the same box, or
you will not receive the correct credit. Each shipment must be returned using a
separate mailing label.
*Free Shipping on Orders Over $100
Free shipping options are available on orders that total $100 or more. To qualify for free shipping your order must be shipping to a location within the 48 contiguous United States where USPS delivery is available. You must select this shipping option at checkout to receive the free shipping promotion.
Your privacy is important to us.
To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our website and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the OfficeReef.com web store. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Email address
- Phone number
The Way We Use Information:
We use the information you provide about yourself when making an inquiry. We use this information to answer emails we receive and to notify you of updates on our products and services. We do not share this information with outside parties. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Our Commitment To Data Security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.